{"id":342,"date":"2025-12-01T02:36:10","date_gmt":"2025-12-01T02:36:10","guid":{"rendered":"https:\/\/najicode.com\/JLM\/?page_id=342"},"modified":"2026-10-23T08:24:51","modified_gmt":"2026-10-23T00:24:51","slug":"dasar-kualiti","status":"publish","type":"page","link":"https:\/\/develop.marine.gov.my\/en\/dasar-kualiti\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"342\" class=\"elementor elementor-342\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45cacdd e-flex e-con-boxed e-con e-parent\" data-id=\"45cacdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44b8bc8 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"44b8bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/json\" id=\"jlm-breadcrumb-override\">{\"parent\":{\"title\":\"Info Korporat\",\"link\":\"https:\/\/develop.marine.gov.my\/info-korporat\/\"}}<\/script><meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Dasar Kualiti Jabatan Laut<\/title>\n    <!-- Tailwind CSS -->\n    \n    <!-- Google Fonts: Poppins -->\n    <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700;900&amp;display=swap\" rel=\"stylesheet\">\n    \n    <style>\n        :root{\n          --jlm-navy:#0A2B45;\n          --jlm-yellow:#FFD800;\n          --text-size:0.9rem;\n        }\n\n        body { font-family:'Poppins', sans-serif; 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color:#1f3a4d; line-height:1.65; text-align:justify; margin-bottom: 20px;\n        }\n\n        \/* =============================================== *\/\n        \/* LAYOUT GRID *\/\n        \/* =============================================== *\/\n        .quality-grid{\n          display:grid; grid-template-columns:1fr 1fr; gap:32px; margin-top:25px; align-items: start;\n        }\n\n        .quality-image-box{\n          overflow:hidden; border-radius:18px; box-shadow:0 8px 20px rgba(14,81,135,0.15); border:1px solid #d7e6f4;\n        }\n        .quality-image-box img{ width:100%; display:block; transition:.4s; }\n        .quality-image-box:hover img{ transform:scale(1.05); }\n\n        \/* =============================================== *\/\n        \/* MINIMALIST ACCORDION (Replaces Tabs) *\/\n        \/* =============================================== *\/\n        .quality-tabs { margin-top: 40px; }\n\n        details.acc-item {\n            background: #fff;\n            border: 1px solid #e2e8f0;\n            border-radius: 12px;\n            margin-bottom: 12px;\n            box-shadow: 0 2px 8px rgba(14,81,135,0.04);\n            overflow: hidden;\n            transition: all 0.3s ease;\n        }\n\n        details.acc-item[open] {\n            border-color: var(--jlm-yellow);\n            box-shadow: 0 8px 20px rgba(14,81,135,0.1);\n        }\n\n        summary.acc-header {\n            padding: 16px 20px;\n            cursor: pointer;\n            list-style: none;\n            display: flex;\n            align-items: center;\n            justify-content: space-between;\n            background: #fff;\n            transition: background 0.2s;\n        }\n        summary.acc-header::-webkit-details-marker { display: none; }\n        summary.acc-header:hover { background-color: #f8fafc; }\n\n        .acc-title-group { display: flex; align-items: center; gap: 12px; }\n        .acc-title { font-weight: 700; font-size: 0.95rem; color: var(--jlm-navy); }\n        .acc-acronym { \n            font-size: 0.75rem; \n            color: #64748b; \n            background: #f1f5f9; \n            padding: 2px 8px; \n            border-radius: 4px; \n            margin-left: 8px;\n        }\n        \n        \/* Arrow Icon in Header *\/\n        .acc-arrow {\n            width: 16px; height: 16px; fill: #94a3b8; transition: transform 0.3s;\n        }\n        details[open] .acc-arrow { transform: rotate(180deg); fill: var(--jlm-navy); }\n\n        \/* Content Body *\/\n        .acc-body {\n            padding: 0 20px 20px 20px;\n            animation: slideDown 0.3s ease-out;\n            border-top: 1px solid #f1f5f9;\n            margin-top: 0;\n            padding-top: 15px;\n        }\n\n        .acc-body p { font-size: 0.95rem; }\n        .acc-body h3 { font-size: 1.1rem; margin-bottom: 10px; color: var(--jlm-navy); }\n        .acc-body ul { list-style: none; padding: 0; margin: 0; }\n        .acc-body li {\n            position: relative; padding-left: 20px; margin-bottom: 8px;\n            font-size: 0.95rem; color: #334155; line-height: 1.6;\n        }\n        .acc-body li::before {\n            content:\"\"; width:6px; height:6px; border-radius:50%; background:var(--jlm-yellow);\n            position:absolute; left:0; top:0.6em;\n        }\n\n        @keyframes slideDown {\n            from { opacity: 0; transform: translateY(-5px); }\n            to { opacity: 1; transform: translateY(0); }\n        }\n\n        \/* Responsive *\/\n        @media(max-width:900px){\n          .quality-grid{ grid-template-columns:1fr; }\n          .quality-image-box { order: -1; margin-bottom: 20px; }\n        }\n    <\/style>\n\n\n\n<section class=\"jlm-quality jlm-tailwind-compat\">\n  <div class=\"quality-container-master\">\n\n    <!-- 1. BREADCRUMB -->\n    <!-- 2. MAIN CONTENT GRID -->\n    <div class=\"quality-grid\">\n      \n      <!-- Left: Text Content -->\n      <div class=\"quality-left\">\n        <div class=\"quality-title-wrap\">\n          <div class=\"compass-wrapper\"><div class=\"compass-ring\"><\/div><div class=\"compass-dot\"><\/div><\/div>\n          <h2 class=\"quality-title\">Quality Policy<\/h2>\n        <\/div>\n\n        <p class=\"quality-desc\">\n          The Marine Department are determine to develop and implement systems pertaining to Safety of Navigation, Safety of Ships, Management of Seafarers, Port Facility Security and Conduct of Maritime Training in our effort to provide quality and satisfactory services to our clients which comply to international standards and national laws.\n        <\/p>\n\n        <div class=\"quality-title-wrap\" style=\"margin-top: 25px;\">\n          <div class=\"compass-wrapper\"><div class=\"compass-ring\"><\/div><div class=\"compass-dot\"><\/div><\/div>\n          <h3 class=\"quality-subtitle\">Quality Objectives<\/h3>\n        <\/div>\n\n        <p class=\"quality-desc\">\n          In implementing the quality policy, MMD emphasises meeting the expectations of all stakeholders and ensuring continuous improvement in the effectiveness of the Malaysia Marine Department's quality management system. MMD has set quality objectives that are relevant to the scope of implementation of  <strong>MS ISO 9001:2015.<\/strong> These objectives are set and discussed annually at the Management Review Meeting.\n        <\/p>\n      <\/div>\n\n      <!-- Right: Image -->\n      <div class=\"quality-right\">\n        <div class=\"quality-image-box\">\n          <img decoding=\"async\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/04\/jlm3.jpg\" alt=\"Jabatan Laut\">\n        <\/div>\n      <\/div>\n\n    <\/div>\n\n    <!-- 3. COLLAPSIBLE SECTIONS (Formerly Tabs) -->\n    <div class=\"quality-tabs\">\n        \n        <!-- Item 1: BKIM -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Maritime Industrial Control Division<\/span>\n                    <span class=\"acc-acronym\">BKIM<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewbox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\">\n                <ul>\n                    <li class=\"translation-block\">To conduct at least 6 certificate of competency examinations a year for each grade.<\/li>\n                    <li>To verify the eligibility to sit for the examination within <strong>1 week<\/strong> from the date the application is received.<\/li>\n                    <li class=\"translation-block\">To issue certificate of competency within fourteen working days from the date of receipt of application.<\/li>\n                    <li class=\"translation-block\">To issue certificate of recognition within a day from the date of receipt of application.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n\n        <!-- Item 2: BPK -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Ship Registry Division<\/span>\n                    <span class=\"acc-acronym\">BPK<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewbox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\">\n                <ul>\n                    <li>Memproses dan mengeluarkan Sijil Pendaftaran Kapal dalam tempoh <strong>3 working days<\/strong> after the complete application is received.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n\n        <!-- Item 3: BOM -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Maritime Operation Division<\/span>\n                    <span class=\"acc-acronym\">BOM<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewbox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\">\n                <ul>\n                    <li>Memastikan kerja-kerja ukur hidrografi dijalankan <strong>100%<\/strong> menepati perancangan yang ditetapkan mengikut jadual survei tahunan dalam tempoh setahun.<\/li>\n                    <li>Memastikan kesiapsiagaan fleet Jabatan sentiasa berada pada tahap ketersediaan <strong>75%<\/strong>.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n\n        <!-- Item 4: BPTBP -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Traffic Management and Aids to Navigation System<\/span>\n                    <span class=\"acc-acronym\">BPTBP<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewbox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\"><p style=\"font-size:.95rem;color:#334155;margin-bottom:10px;text-align:justify\">Memastikan keberkesanan alat bantuan pelayaran iaitu \u201cavailability\/reliability\u201d mencapai tahap mengikut panduan International Association of Lighthouse Authorities (IALA) seperti yang dinyatakan di bawah ini:<\/p><ul><li>Kategori 1 \u2013 Rumah api. Ketersediaan sekurang-kurangnya <strong>99%<\/strong>.<\/li><li>Kategori 2 \u2013 Tandarah suar. Ketersediaan sekurang-kurangnya <strong>98%<\/strong>.<\/li><li>Kategori 3 \u2013 Pelampung pandu berlampu. Ketersediaan sekurang-kurangnya <strong>97%<\/strong>.<\/li><\/ul><\/div>\n        <\/details>\n\n    \n\n        <!-- Item 5: Support -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Management Services Division<\/span>\n                    <span class=\"acc-acronym\">BKP<\/span>\n                    \n                <\/div>\n                <svg class=\"acc-arrow\" viewbox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\">\n                <ul>\n                    <li class=\"translation-block\">Payment management is made within 14 working days.<\/li>\n                    <li class=\"translation-block\">Achieved 85% customer satisfaction level.<\/li>\n                    <li>Take action on complaints within the period <strong>14 working days<\/strong>.<\/li>\n                    <li class=\"translation-block\">The external provider's performance evaluation reached level three (3) (satisfactory) and above.<\/li>\n                    <li class=\"translation-block\">Each stock must be recorded within two (2) weeks from the date of confirmation of receipt.<\/li>\n                    <li>Pendaftaran\/penyelenggaraan kata laluan dilaksanakan dalam tempoh masa <strong>dua (2) hari<\/strong> after the complete application is received.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n        \n         <!-- Item 6: MATRAIN -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Maritime Transport Training Institute<\/span>\n                    <span class=\"acc-acronym\">Maritime Transport Training Institute (MATRAIN)<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewbox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\"><p style=\"font-size:.95rem;font-weight:700;color:#0A2B45;margin-bottom:8px\">Courses Handling<\/p><ul><li class=\"translation-block\">To conduct at least 80% of the scheduled courses.<\/li><li>Mendapatkan skor purata penilaian:<\/li><\/ul><ol type=\"a\" style=\"margin:8px 0 0 28px;color:#334155;font-size:.95rem;line-height:1.6\"><li>Not less than 7.5 from the scale of 1 to 10 for the performance average score in carrying out courses.<\/li><li>Not less than 7.5 from the scale of 1 to 10 for the performance average score in food and drink preparation.<\/li><li>Not less than 7.5 from the scale of 1 to 10 for the performance average score in hostel arrangement.<\/li><li>Not less than 7.5 from the scale of 1 to 10 for the performance average score in training accessibility.<\/li><li>Not less than 7.5 from the scale of 1 to 10 for the performance average score in courses instructor.<\/li><\/ol><\/div>\n        <\/details>\n\n    <\/div>\n\n  <\/div>\n<\/section>\n\n<script>\n    \/\/ Optional: Ensure only one accordion is open at a time for minimalist feel\n    const accordions = document.querySelectorAll('details.acc-item');\n    accordions.forEach(acc => {\n        acc.addEventListener('toggle', () => {\n            if (acc.open) {\n                accordions.forEach(otherAcc => {\n                    if (otherAcc !== acc) {\n                        otherAcc.removeAttribute('open');\n                    }\n                });\n            }\n        });\n    });\n<\/script>\n\n\n<script id=\"jlm-quality-en-copy-v1\">(function(){if((document.documentElement.lang||\"\").toLowerCase().indexOf(\"en\")!==0)return;function f(){var m={\"Mengadakan peperiksaan perakuan kekompetenan sekurang-kurangnya 6 kali setahun bagi setiap gred.\":\"Conduct at least six competency certificate examinations annually for each grade.\",\"Meluluskan perakuan kekompetenan dalam masa 14 hari bekerja from the date the application is received.\":\"Approve competency certificates within 14 working days from the date the application is received.\",\"Mengeluarkan perakuan pengiktirafan dalam masa 1 hari bekerja from the date the application is received.\":\"Issue certificates of recognition within 1 working day from the date the application is received.\",\"Memproses dan mengeluarkan Sijil Pendaftaran Kapal dalam tempoh 3 working days after the complete application is received.\":\"Process and issue Ship Registration Certificates within 3 working days after a complete application is received.\",\"Memastikan kerja-kerja ukur hidrografi dijalankan 100% menepati perancangan yang ditetapkan mengikut jadual survei tahunan dalam tempoh setahun.\":\"Ensure that hydrographic survey works are carried out 100% in accordance with the annual survey plan.\",\"Memastikan kesiapsiagaan fleet Jabatan sentiasa berada pada tahap ketersediaan 75%.\":\"Ensure that the Department fleet maintains an availability level of 75%.\",\"Pengurusan bayaran dibuat dalam tempoh 14 hari bekerja.\":\"Process payments within 14 working days.\",\"Mencapai 85% tahap kepuasan pelanggan.\":\"Achieve an 85% customer satisfaction level.\",\"Melaksanakan tindakan ke atas aduan dalam tempoh 14 hari bekerja.\":\"Take action on complaints within 14 working days.\",\"Penilaian prestasi penyedia luar mencapai tahap tiga (3) (memuaskan) dan ke atas.\":\"Ensure that external-provider performance assessments achieve level three (3) (satisfactory) or above.\",\"Setiap stok hendaklah direkodkan dalam tempoh dua (2) minggu dari tarikh pengesahan penerimaan.\":\"Record all stock within two (2) weeks from the date receipt is confirmed.\",\"Pendaftaran\/penyelenggaraan kata laluan dilaksanakan dalam tempoh masa dua (2) hari after the complete application is received.\":\"Complete password registration or maintenance within two (2) days after a complete application is received.\",\"Menjalankan sekurang-kurangnya 80% kursus yang dijadualkan.\":\"Conduct at least 80% of scheduled courses.\",\"Mendapatkan skor purata penilaian:\":\"To get the evaluation average score:\"};document.querySelectorAll(\"li\").forEach(function(e){var x=e.textContent.replace(\/\\s+\/g,\" \").trim();if(m[x])e.textContent=m[x]});}f();[700,2200,4500].forEach(function(x){setTimeout(f,x)})})();<\/script><script id=\"jlm-quality-en-copy-v2\">(function(){if((document.documentElement.lang||\"\").toLowerCase().indexOf(\"en\")!==0)return;function f(){var m={\"Memastikan keberkesanan alat bantuan pelayaran iaitu \u201cavailability\/reliability\u201d mencapai tahap mengikut panduan International Association of Lighthouse Authorities (IALA) seperti yang dinyatakan di bawah ini:\":\"Ensuring the effectiveness of navigational aids, specifically \\\"availability\/reliability,\\\" meets the standards set by the International Association of Lighthouse Authorities (IALA) as outlined below:\",\"Kategori 1 \u2013 Rumah api. Ketersediaan sekurang-kurangnya 99%.\":\"Category 1 \u2013 Lighthouses. Availability of at least 99%.\",\"Kategori 2 \u2013 Tandarah suar. Ketersediaan sekurang-kurangnya 98%.\":\"Category 2 \u2013 Light beacons. Availability of at least 98%.\",\"Kategori 3 \u2013 Pelampung pandu berlampu. Ketersediaan sekurang-kurangnya 97%.\":\"Category 3 \u2013 Light buoys. Availability of at least 97%.\"};document.querySelectorAll(\".tab-content p,.tab-content li,.quality-content p,.quality-content li,.acc-body p,.acc-body li\").forEach(function(e){var x=e.textContent.replace(\/\\s+\/g,\" \").trim();if(m[x])e.textContent=m[x]})}f();[700,2200,4500].forEach(function(x){setTimeout(f,x)})})();<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Dasar Kualiti Jabatan Laut Dasar Kualiti Jabatan Laut Malaysia bertekad menyediakan perkhidmatan pengangkutan maritim yang berkualiti dengan memenuhi keperluan peraturan dan perundangan untuk mencapai tahap kepuasan pelanggan melalui penambahbaikan sistem pengurusan kualiti secara berterusan. Objektif Kualiti Dalam pelaksanaan dasar kualiti, JLM menekankan terhadap memenuhi semua keperluan-keperluan pihak berkepentingan serta memastikan penambahbaikan berterusan dalam keberkesanan sistem [&hellip;]<\/p>","protected":false},"author":4713,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-342","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Quality Policy - Malaysia Marine Department<\/title>\r\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Quality Policy - Malaysia Marine Department\" \/>\r\n<meta property=\"og:description\" content=\"Dasar Kualiti Jabatan Laut Dasar Kualiti Jabatan Laut Malaysia bertekad menyediakan perkhidmatan pengangkutan maritim yang berkualiti dengan memenuhi keperluan peraturan dan perundangan untuk mencapai tahap kepuasan pelanggan melalui penambahbaikan sistem pengurusan kualiti secara berterusan. Objektif Kualiti Dalam pelaksanaan dasar kualiti, JLM menekankan terhadap memenuhi semua keperluan-keperluan pihak berkepentingan serta memastikan penambahbaikan berterusan dalam keberkesanan sistem [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/develop.marine.gov.my\/en\/dasar-kualiti\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Malaysia Marine Department\" \/>\r\n<meta property=\"article:modified_time\" content=\"2026-10-23T00:24:51+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/04\/jlm3.jpg\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/\",\"name\":\"Dasar Kualiti - Jabatan Laut Malaysia\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/jlm3.jpg\",\"datePublished\":\"2025-12-01T02:36:10+00:00\",\"dateModified\":\"2026-10-23T00:24:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#primaryimage\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/jlm3.jpg\",\"contentUrl\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/jlm3.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Utama\",\"item\":\"https:\\\/\\\/develop.marine.gov.my\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dasar Kualiti\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#website\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/\",\"name\":\"Jabatan Laut Malaysia\",\"description\":\"Laman Web Rasmi Jabatan Laut Malaysia\",\"publisher\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/develop.marine.gov.my\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#organization\",\"name\":\"Jabatan Laut Malaysia\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Logo-JLM-PNG.png\",\"contentUrl\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Logo-JLM-PNG.png\",\"width\":477,\"height\":660,\"caption\":\"Jabatan Laut Malaysia\"},\"image\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quality Policy - Malaysia Marine Department","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Quality Policy - Malaysia Marine Department","og_description":"Dasar Kualiti Jabatan Laut Dasar Kualiti Jabatan Laut Malaysia bertekad menyediakan perkhidmatan pengangkutan maritim yang berkualiti dengan memenuhi keperluan peraturan dan perundangan untuk mencapai tahap kepuasan pelanggan melalui penambahbaikan sistem pengurusan kualiti secara berterusan. 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