{"id":342,"date":"2025-12-01T02:36:10","date_gmt":"2025-12-01T02:36:10","guid":{"rendered":"https:\/\/najicode.com\/JLM\/?page_id=342"},"modified":"2026-09-08T12:05:14","modified_gmt":"2026-09-08T04:05:14","slug":"dasar-kualiti","status":"publish","type":"page","link":"https:\/\/develop.marine.gov.my\/en\/dasar-kualiti\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"342\" class=\"elementor elementor-342\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45cacdd e-flex e-con-boxed e-con e-parent\" data-id=\"45cacdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44b8bc8 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"44b8bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/json\" id=\"jlm-breadcrumb-override\">{\"parent\":{\"title\":\"Info Korporat\",\"link\":\"https:\/\/develop.marine.gov.my\/info-korporat\/\"}}<\/script><meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Dasar Kualiti Jabatan Laut<\/title>\n    <!-- Tailwind CSS -->\n    \n    <!-- Google Fonts: Poppins -->\n    <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700;900&amp;display=swap\" rel=\"stylesheet\">\n    \n    <style>\n        :root{\n          --jlm-navy:#0A2B45;\n          --jlm-yellow:#FFD800;\n          --text-size:0.9rem;\n        }\n\n        body { font-family:'Poppins', sans-serif; }\n\n        \/* =============================================== *\/\n        \/* PAGE BACKGROUND *\/\n        \/* =============================================== *\/\n        .jlm-quality{\n          width:100%;\n          background:linear-gradient(to bottom, #f0f8ff 0%, #ffffff 70%, #f6fbff 100%);\n          padding:40px 0 60px 0;\n          position:relative;\n          overflow:hidden;\n        }\n\n        .jlm-quality::before, .jlm-quality::after{\n          content:\"\"; position:absolute; border-radius:50%; opacity:0.6; z-index:0; pointer-events: none;\n        }\n        .jlm-quality::before{\n          width:400px; height:400px; top:-100px; left:-100px;\n          background:radial-gradient(circle, #e6f1ff 0%, transparent 70%);\n        }\n        .jlm-quality::after{\n          width:400px; height:400px; bottom:-100px; right:-100px;\n          background:radial-gradient(circle, #fffbe6 0%, transparent 70%);\n        }\n\n        .quality-container-master{\n          max-width:1100px; margin:auto; padding:0 20px;\n          color:var(--jlm-navy); position:relative; z-index:1;\n        }\n\n        \/* =============================================== *\/\n        \/* BREADCRUMB *\/\n        \/* =============================================== *\/\n        \n        \n        \n        \n        \n\n        \/* =============================================== *\/\n        \/* TITLE & COMPASS *\/\n        \/* =============================================== *\/\n        .quality-title-wrap{ display:flex; align-items:center; gap:12px; margin-bottom: 15px; }\n        .quality-title, .quality-subtitle{\n          font-size:1.55rem; font-weight:800; color:#0A2B45; line-height:1; margin:0;\n        }\n        .quality-subtitle { font-size: 1.25rem; }\n\n        .compass-wrapper{width:32px;height:32px;position:relative;flex:0 0 32px;}\n        .compass-ring{border:2px solid var(--jlm-yellow);border-radius:50%;position:absolute;inset:0;animation:spin 10s linear infinite;}\n        .compass-dot{width:7px;height:7px;background:var(--jlm-yellow);border-radius:50%;position:absolute;left:50%;top:50%;transform:translate(-50%,-50%);}\n        @keyframes spin{100%{transform:rotate(360deg);}}\n\n        .quality-desc{\n          font-size:0.95rem; color:#1f3a4d; line-height:1.65; text-align:justify; margin-bottom: 20px;\n        }\n\n        \/* =============================================== *\/\n        \/* LAYOUT GRID *\/\n        \/* =============================================== *\/\n        .quality-grid{\n          display:grid; grid-template-columns:1fr 1fr; gap:32px; margin-top:25px; align-items: start;\n        }\n\n        .quality-image-box{\n          overflow:hidden; border-radius:18px; box-shadow:0 8px 20px rgba(14,81,135,0.15); border:1px solid #d7e6f4;\n        }\n        .quality-image-box img{ width:100%; display:block; transition:.4s; }\n        .quality-image-box:hover img{ transform:scale(1.05); }\n\n        \/* =============================================== *\/\n        \/* MINIMALIST ACCORDION (Replaces Tabs) *\/\n        \/* =============================================== *\/\n        .quality-tabs { margin-top: 40px; }\n\n        details.acc-item {\n            background: #fff;\n            border: 1px solid #e2e8f0;\n            border-radius: 12px;\n            margin-bottom: 12px;\n            box-shadow: 0 2px 8px rgba(14,81,135,0.04);\n            overflow: hidden;\n            transition: all 0.3s ease;\n        }\n\n        details.acc-item[open] {\n            border-color: var(--jlm-yellow);\n            box-shadow: 0 8px 20px rgba(14,81,135,0.1);\n        }\n\n        summary.acc-header {\n            padding: 16px 20px;\n            cursor: pointer;\n            list-style: none;\n            display: flex;\n            align-items: center;\n            justify-content: space-between;\n            background: #fff;\n            transition: background 0.2s;\n        }\n        summary.acc-header::-webkit-details-marker { display: none; }\n        summary.acc-header:hover { background-color: #f8fafc; }\n\n        .acc-title-group { display: flex; align-items: center; gap: 12px; }\n        .acc-title { font-weight: 700; font-size: 0.95rem; color: var(--jlm-navy); }\n        .acc-acronym { \n            font-size: 0.75rem; \n            color: #64748b; \n            background: #f1f5f9; \n            padding: 2px 8px; \n            border-radius: 4px; \n            margin-left: 8px;\n        }\n        \n        \/* Arrow Icon in Header *\/\n        .acc-arrow {\n            width: 16px; height: 16px; fill: #94a3b8; transition: transform 0.3s;\n        }\n        details[open] .acc-arrow { transform: rotate(180deg); fill: var(--jlm-navy); }\n\n        \/* Content Body *\/\n        .acc-body {\n            padding: 0 20px 20px 20px;\n            animation: slideDown 0.3s ease-out;\n            border-top: 1px solid #f1f5f9;\n            margin-top: 0;\n            padding-top: 15px;\n        }\n\n        .acc-body p { font-size: 0.95rem; }\n        .acc-body h3 { font-size: 1.1rem; margin-bottom: 10px; color: var(--jlm-navy); }\n        .acc-body ul { list-style: none; padding: 0; margin: 0; }\n        .acc-body li {\n            position: relative; padding-left: 20px; margin-bottom: 8px;\n            font-size: 0.95rem; color: #334155; line-height: 1.6;\n        }\n        .acc-body li::before {\n            content:\"\"; width:6px; height:6px; border-radius:50%; background:var(--jlm-yellow);\n            position:absolute; left:0; top:0.6em;\n        }\n\n        @keyframes slideDown {\n            from { opacity: 0; transform: translateY(-5px); }\n            to { opacity: 1; transform: translateY(0); }\n        }\n\n        \/* Responsive *\/\n        @media(max-width:900px){\n          .quality-grid{ grid-template-columns:1fr; }\n          .quality-image-box { order: -1; margin-bottom: 20px; }\n        }\n    <\/style>\n\n\n\n<section class=\"jlm-quality jlm-tailwind-compat\">\n  <div class=\"quality-container-master\">\n\n    <!-- 1. BREADCRUMB -->\n    <!-- 2. MAIN CONTENT GRID -->\n    <div class=\"quality-grid\">\n      \n      <!-- Left: Text Content -->\n      <div class=\"quality-left\">\n        <div class=\"quality-title-wrap\">\n          <div class=\"compass-wrapper\"><div class=\"compass-ring\"><\/div><div class=\"compass-dot\"><\/div><\/div>\n          <h2 class=\"quality-title\">Dasar Kualiti<\/h2>\n        <\/div>\n\n        <p class=\"quality-desc\">\n          Jabatan Laut Malaysia bertekad menyediakan perkhidmatan pengangkutan maritim yang berkualiti \n          dengan memenuhi keperluan peraturan dan perundangan untuk mencapai tahap kepuasan pelanggan \n          melalui penambahbaikan sistem pengurusan kualiti secara berterusan.\n        <\/p>\n\n        <div class=\"quality-title-wrap\" style=\"margin-top: 25px;\">\n          <div class=\"compass-wrapper\"><div class=\"compass-ring\"><\/div><div class=\"compass-dot\"><\/div><\/div>\n          <h3 class=\"quality-subtitle\">Objektif Kualiti<\/h3>\n        <\/div>\n\n        <p class=\"quality-desc\">\n          Dalam pelaksanaan dasar kualiti, JLM menekankan terhadap memenuhi semua keperluan-keperluan pihak berkepentingan serta memastikan penambahbaikan berterusan dalam keberkesanan sistem pengurusan kualiti Jabatan Laut Malaysia. JLM menetapkan objektif-objetif kualiti yang bersesuaian dengan skop pelaksanaan  <strong>MS ISO 9001:2015.<\/strong> Objektif-objektif tersebut ditetapkan dan dibincangkan setiap tahun dalam mesyuarat kajian semula pengurusan\n        <\/p>\n      <\/div>\n\n      <!-- Right: Image -->\n      <div class=\"quality-right\">\n        <div class=\"quality-image-box\">\n          <img decoding=\"async\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/04\/jlm3.jpg\" alt=\"Jabatan Laut\">\n        <\/div>\n      <\/div>\n\n    <\/div>\n\n    <!-- 3. COLLAPSIBLE SECTIONS (Formerly Tabs) -->\n    <div class=\"quality-tabs\">\n        \n        <!-- Item 1: BKIM -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Bahagian Kawalan Industri Maritim<\/span>\n                    <span class=\"acc-acronym\">BKIM<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewBox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\">\n                <ul>\n                    <li>Mengadakan peperiksaan perakuan kekompetenan sekurang-kurangnya <strong>6 kali setahun<\/strong> bagi setiap gred.<\/li>\n                    <li>Menentukan kelayakan menduduki peperiksaan dalam masa <strong>1 minggu<\/strong> dari tarikh permohonan diterima.<\/li>\n                    <li>Meluluskan perakuan kekompetenan dalam masa <strong>14 hari bekerja<\/strong> dari tarikh permohonan diterima.<\/li>\n                    <li>Mengeluarkan perakuan pengiktirafan dalam masa <strong>1 hari bekerja<\/strong> dari tarikh permohonan diterima.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n\n        <!-- Item 2: BPK -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Bahagian Pendaftaran Kapal<\/span>\n                    <span class=\"acc-acronym\">BPK<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewBox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\">\n                <ul>\n                    <li>Memproses dan mengeluarkan Sijil Pendaftaran Kapal dalam tempoh <strong>3 hari bekerja<\/strong> selepas permohonan lengkap diterima.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n\n        <!-- Item 3: BOM -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Bahagian Operasi Maritim<\/span>\n                    <span class=\"acc-acronym\">BOM<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewBox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\">\n                <ul>\n                    <li>Memastikan kerja-kerja ukur hidrografi dijalankan <strong>100%<\/strong> menepati perancangan yang ditetapkan mengikut jadual survei tahunan dalam tempoh setahun.<\/li>\n                    <li>Memastikan kesiapsiagaan fleet Jabatan sentiasa berada pada tahap ketersediaan <strong>75%<\/strong>.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n\n        <!-- Item 4: BPTBP -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Bahagian Pengurusan Trafik &amp; Bantuan Pelayaran<\/span>\n                    <span class=\"acc-acronym\">BPTBP<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewBox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\"><p style=\"font-size:.95rem;color:#334155;margin-bottom:10px;text-align:justify\">Memastikan keberkesanan alat bantuan pelayaran iaitu \u201cavailability\/reliability\u201d mencapai tahap mengikut panduan International Association of Lighthouse Authorities (IALA) seperti yang dinyatakan di bawah ini:<\/p><ul><li>Kategori 1 \u2013 Rumah api. Ketersediaan sekurang-kurangnya <strong>99%<\/strong>.<\/li><li>Kategori 2 \u2013 Tandarah suar. Ketersediaan sekurang-kurangnya <strong>98%<\/strong>.<\/li><li>Kategori 3 \u2013 Pelampung pandu berlampu. Ketersediaan sekurang-kurangnya <strong>97%<\/strong>.<\/li><\/ul><\/div>\n        <\/details>\n\n    \n\n        <!-- Item 5: Support -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Bahagian Khidmat Pengurusan<\/span>\n                    <span class=\"acc-acronym\">BKP<\/span>\n                    \n                <\/div>\n                <svg class=\"acc-arrow\" viewBox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\">\n                <ul>\n                    <li>Pengurusan bayaran dibuat dalam tempoh <strong>14 hari bekerja<\/strong>.<\/li>\n                    <li>Mencapai <strong>85%<\/strong> tahap kepuasan pelanggan.<\/li>\n                    <li>Melaksanakan tindakan ke atas aduan dalam tempoh <strong>14 hari bekerja<\/strong>.<\/li>\n                    <li>Penilaian prestasi penyedia luar mencapai tahap <strong>tiga (3) (memuaskan)<\/strong> dan ke atas.<\/li>\n                    <li>Setiap stok hendaklah direkodkan dalam tempoh <strong>dua (2) minggu<\/strong> dari tarikh pengesahan penerimaan.<\/li>\n                    <li>Pendaftaran\/penyelenggaraan kata laluan dilaksanakan dalam tempoh masa <strong>dua (2) hari<\/strong> selepas permohonan lengkap diterima.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n        \n         <!-- Item 6: MATRAIN -->\n        <details class=\"acc-item\" name=\"quality-accordion\">\n            <summary class=\"acc-header\">\n                <div class=\"acc-title-group\">\n                    <span class=\"acc-title\">Institut Latihan Pengangkutan Laut<\/span>\n                    <span class=\"acc-acronym\">MATRAIN<\/span>\n                <\/div>\n                <svg class=\"acc-arrow\" viewBox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg>\n            <\/summary>\n            <div class=\"acc-body\"><p style=\"font-size:.95rem;font-weight:700;color:#0A2B45;margin-bottom:8px\">Pengendalian Kursus<\/p><ul><li>Menjalankan sekurang-kurangnya <strong>80%<\/strong> kursus yang dijadualkan.<\/li><li>Mendapatkan skor purata penilaian:<\/li><\/ul><ol type=\"a\" style=\"margin:8px 0 0 28px;color:#334155;font-size:.95rem;line-height:1.6\"><li>Tidak kurang daripada 7.5 dalam skala 1 hingga 10 bagi skor purata pencapaian pelaksanaan kursus.<\/li><li>Tidak kurang daripada 7.5 dalam skala 1 hingga 10 bagi skor purata pencapaian penyediaan makan\/minum.<\/li><li>Tidak kurang daripada 7.5 dalam skala 1 hingga 10 bagi skor purata pencapaian penyediaan asrama.<\/li><li>Tidak kurang daripada 7.5 dalam skala 1 hingga 10 bagi skor purata pencapaian kemudahan latihan.<\/li><li>Tidak kurang daripada 7.5 dalam skala 1 hingga 10 bagi skor purata pencapaian penceramah kursus.<\/li><\/ol><\/div>\n        <\/details>\n\n    <\/div>\n\n  <\/div>\n<\/section>\n\n<script>\n    \/\/ Optional: Ensure only one accordion is open at a time for minimalist feel\n    const accordions = document.querySelectorAll('details.acc-item');\n    accordions.forEach(acc => {\n        acc.addEventListener('toggle', () => {\n            if (acc.open) {\n                accordions.forEach(otherAcc => {\n                    if (otherAcc !== acc) {\n                        otherAcc.removeAttribute('open');\n                    }\n                });\n            }\n        });\n    });\n<\/script>\n\n\n<script id=\"jlm-quality-en-copy-v1\">(function(){if((document.documentElement.lang||\"\").toLowerCase().indexOf(\"en\")!==0)return;function f(){var m={\"Mengadakan peperiksaan perakuan kekompetenan sekurang-kurangnya 6 kali setahun bagi setiap gred.\":\"Conduct at least six competency certificate examinations annually for each grade.\",\"Meluluskan perakuan kekompetenan dalam masa 14 hari bekerja from the date the application is received.\":\"Approve competency certificates within 14 working days from the date the application is received.\",\"Mengeluarkan perakuan pengiktirafan dalam masa 1 hari bekerja from the date the application is received.\":\"Issue certificates of recognition within 1 working day from the date the application is received.\",\"Memproses dan mengeluarkan Sijil Pendaftaran Kapal dalam tempoh 3 working days after the complete application is received.\":\"Process and issue Ship Registration Certificates within 3 working days after a complete application is received.\",\"Memastikan kerja-kerja ukur hidrografi dijalankan 100% menepati perancangan yang ditetapkan mengikut jadual survei tahunan dalam tempoh setahun.\":\"Ensure that hydrographic survey works are carried out 100% in accordance with the annual survey plan.\",\"Memastikan kesiapsiagaan fleet Jabatan sentiasa berada pada tahap ketersediaan 75%.\":\"Ensure that the Department fleet maintains an availability level of 75%.\",\"Pengurusan bayaran dibuat dalam tempoh 14 hari bekerja.\":\"Process payments within 14 working days.\",\"Mencapai 85% tahap kepuasan pelanggan.\":\"Achieve an 85% customer satisfaction level.\",\"Melaksanakan tindakan ke atas aduan dalam tempoh 14 hari bekerja.\":\"Take action on complaints within 14 working days.\",\"Penilaian prestasi penyedia luar mencapai tahap tiga (3) (memuaskan) dan ke atas.\":\"Ensure that external-provider performance assessments achieve level three (3) (satisfactory) or above.\",\"Setiap stok hendaklah direkodkan dalam tempoh dua (2) minggu dari tarikh pengesahan penerimaan.\":\"Record all stock within two (2) weeks from the date receipt is confirmed.\",\"Pendaftaran\/penyelenggaraan kata laluan dilaksanakan dalam tempoh masa dua (2) hari after the complete application is received.\":\"Complete password registration or maintenance within two (2) days after a complete application is received.\",\"Menjalankan sekurang-kurangnya 80% kursus yang dijadualkan.\":\"Conduct at least 80% of scheduled courses.\",\"Mendapatkan skor purata penilaian:\":\"To get the evaluation average score:\"};document.querySelectorAll(\"li\").forEach(function(e){var x=e.textContent.replace(\/\\s+\/g,\" \").trim();if(m[x])e.textContent=m[x]});}f();[700,2200,4500].forEach(function(x){setTimeout(f,x)})})();<\/script><script id=\"jlm-quality-en-copy-v2\">(function(){if((document.documentElement.lang||\"\").toLowerCase().indexOf(\"en\")!==0)return;function f(){var m={\"Memastikan keberkesanan alat bantuan pelayaran iaitu \u201cavailability\/reliability\u201d mencapai tahap mengikut panduan International Association of Lighthouse Authorities (IALA) seperti yang dinyatakan di bawah ini:\":\"Ensuring the effectiveness of navigational aids, specifically \\\"availability\/reliability,\\\" meets the standards set by the International Association of Lighthouse Authorities (IALA) as outlined below:\",\"Kategori 1 \u2013 Rumah api. Ketersediaan sekurang-kurangnya 99%.\":\"Category 1 \u2013 Lighthouses. Availability of at least 99%.\",\"Kategori 2 \u2013 Tandarah suar. Ketersediaan sekurang-kurangnya 98%.\":\"Category 2 \u2013 Light beacons. Availability of at least 98%.\",\"Kategori 3 \u2013 Pelampung pandu berlampu. Ketersediaan sekurang-kurangnya 97%.\":\"Category 3 \u2013 Light buoys. Availability of at least 97%.\"};document.querySelectorAll(\".tab-content p,.tab-content li,.quality-content p,.quality-content li,.acc-body p,.acc-body li\").forEach(function(e){var x=e.textContent.replace(\/\\s+\/g,\" \").trim();if(m[x])e.textContent=m[x]})}f();[700,2200,4500].forEach(function(x){setTimeout(f,x)})})();<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dasar Kualiti Jabatan Laut Dasar Kualiti Jabatan Laut Malaysia bertekad menyediakan perkhidmatan pengangkutan maritim yang berkualiti dengan memenuhi keperluan peraturan dan perundangan untuk mencapai tahap kepuasan pelanggan melalui penambahbaikan sistem pengurusan kualiti secara berterusan. Objektif Kualiti Dalam pelaksanaan dasar kualiti, JLM menekankan terhadap memenuhi semua keperluan-keperluan pihak berkepentingan serta memastikan penambahbaikan berterusan dalam keberkesanan sistem [&hellip;]<\/p>\n","protected":false},"author":4713,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-342","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Quality Policy - Jabatan Laut Malaysia<\/title>\r\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Dasar Kualiti - Jabatan Laut Malaysia\" \/>\r\n<meta property=\"og:description\" content=\"Dasar Kualiti Jabatan Laut Dasar Kualiti Jabatan Laut Malaysia bertekad menyediakan perkhidmatan pengangkutan maritim yang berkualiti dengan memenuhi keperluan peraturan dan perundangan untuk mencapai tahap kepuasan pelanggan melalui penambahbaikan sistem pengurusan kualiti secara berterusan. Objektif Kualiti Dalam pelaksanaan dasar kualiti, JLM menekankan terhadap memenuhi semua keperluan-keperluan pihak berkepentingan serta memastikan penambahbaikan berterusan dalam keberkesanan sistem [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/develop.marine.gov.my\/en\/dasar-kualiti\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Jabatan Laut Malaysia\" \/>\r\n<meta property=\"article:modified_time\" content=\"2026-09-08T04:05:14+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/04\/jlm3.jpg\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/\",\"name\":\"Dasar Kualiti - Jabatan Laut Malaysia\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/jlm3.jpg\",\"datePublished\":\"2025-12-01T02:36:10+00:00\",\"dateModified\":\"2026-09-08T04:05:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#primaryimage\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/jlm3.jpg\",\"contentUrl\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/jlm3.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/dasar-kualiti\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Utama\",\"item\":\"https:\\\/\\\/develop.marine.gov.my\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dasar Kualiti\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#website\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/\",\"name\":\"Jabatan Laut Malaysia\",\"description\":\"Laman Web Rasmi Jabatan Laut Malaysia\",\"publisher\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/develop.marine.gov.my\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#organization\",\"name\":\"Jabatan Laut Malaysia\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Logo-JLM-PNG.png\",\"contentUrl\":\"https:\\\/\\\/develop.marine.gov.my\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Logo-JLM-PNG.png\",\"width\":477,\"height\":660,\"caption\":\"Jabatan Laut Malaysia\"},\"image\":{\"@id\":\"https:\\\/\\\/develop.marine.gov.my\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quality Policy - Jabatan Laut Malaysia","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Dasar Kualiti - Jabatan Laut Malaysia","og_description":"Dasar Kualiti Jabatan Laut Dasar Kualiti Jabatan Laut Malaysia bertekad menyediakan perkhidmatan pengangkutan maritim yang berkualiti dengan memenuhi keperluan peraturan dan perundangan untuk mencapai tahap kepuasan pelanggan melalui penambahbaikan sistem pengurusan kualiti secara berterusan. Objektif Kualiti Dalam pelaksanaan dasar kualiti, JLM menekankan terhadap memenuhi semua keperluan-keperluan pihak berkepentingan serta memastikan penambahbaikan berterusan dalam keberkesanan sistem [&hellip;]","og_url":"https:\/\/develop.marine.gov.my\/en\/dasar-kualiti\/","og_site_name":"Jabatan Laut Malaysia","article_modified_time":"2026-09-08T04:05:14+00:00","og_image":[{"url":"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/04\/jlm3.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/develop.marine.gov.my\/dasar-kualiti\/","url":"https:\/\/develop.marine.gov.my\/dasar-kualiti\/","name":"Quality Policy - Jabatan Laut Malaysia","isPartOf":{"@id":"https:\/\/develop.marine.gov.my\/#website"},"primaryImageOfPage":{"@id":"https:\/\/develop.marine.gov.my\/dasar-kualiti\/#primaryimage"},"image":{"@id":"https:\/\/develop.marine.gov.my\/dasar-kualiti\/#primaryimage"},"thumbnailUrl":"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/04\/jlm3.jpg","datePublished":"2025-12-01T02:36:10+00:00","dateModified":"2026-09-08T04:05:14+00:00","breadcrumb":{"@id":"https:\/\/develop.marine.gov.my\/dasar-kualiti\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/develop.marine.gov.my\/dasar-kualiti\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/develop.marine.gov.my\/dasar-kualiti\/#primaryimage","url":"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/04\/jlm3.jpg","contentUrl":"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/04\/jlm3.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/develop.marine.gov.my\/dasar-kualiti\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Utama","item":"https:\/\/develop.marine.gov.my\/"},{"@type":"ListItem","position":2,"name":"Dasar Kualiti"}]},{"@type":"WebSite","@id":"https:\/\/develop.marine.gov.my\/#website","url":"https:\/\/develop.marine.gov.my\/","name":"Malaysia Marine Department","description":"Laman Web Rasmi Jabatan Laut Malaysia","publisher":{"@id":"https:\/\/develop.marine.gov.my\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/develop.marine.gov.my\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/develop.marine.gov.my\/#organization","name":"Malaysia Marine Department","url":"https:\/\/develop.marine.gov.my\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/develop.marine.gov.my\/#\/schema\/logo\/image\/","url":"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2022\/12\/Logo-JLM-PNG.png","contentUrl":"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2022\/12\/Logo-JLM-PNG.png","width":477,"height":660,"caption":"Jabatan Laut Malaysia"},"image":{"@id":"https:\/\/develop.marine.gov.my\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/develop.marine.gov.my\/en\/wp-json\/wp\/v2\/pages\/342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/develop.marine.gov.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/develop.marine.gov.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/develop.marine.gov.my\/en\/wp-json\/wp\/v2\/users\/4713"}],"replies":[{"embeddable":true,"href":"https:\/\/develop.marine.gov.my\/en\/wp-json\/wp\/v2\/comments?post=342"}],"version-history":[{"count":50,"href":"https:\/\/develop.marine.gov.my\/en\/wp-json\/wp\/v2\/pages\/342\/revisions"}],"predecessor-version":[{"id":40182,"href":"https:\/\/develop.marine.gov.my\/en\/wp-json\/wp\/v2\/pages\/342\/revisions\/40182"}],"wp:attachment":[{"href":"https:\/\/develop.marine.gov.my\/en\/wp-json\/wp\/v2\/media?parent=342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}