{"id":402,"date":"2025-12-01T08:27:48","date_gmt":"2025-12-01T08:27:48","guid":{"rendered":"https:\/\/najicode.com\/JLM\/?page_id=402"},"modified":"2026-09-06T22:57:22","modified_gmt":"2026-09-06T14:57:22","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/develop.marine.gov.my\/en\/piagam-pelanggan\/","title":{"rendered":"Client Charter Achievement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"402\" class=\"elementor elementor-402\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-196040a e-flex e-con-boxed e-con e-parent\" data-id=\"196040a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42c9f01 elementor-widget elementor-widget-html\" data-id=\"42c9f01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/json\" id=\"jlm-breadcrumb-override\">{\"parent\":{\"title\":\"Info Korporat\",\"link\":\"https:\/\/develop.marine.gov.my\/info-korporat\/\"}}<\/script><meta charset=\"UTF-8\">\r\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n    <title>Piagam Pelanggan Jabatan Laut<\/title>\r\n    <!-- Tailwind CSS -->\r\n    \r\n    <!-- Google Fonts: Poppins -->\r\n    <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\"\/>\r\n    <!-- FontAwesome for Icons -->\r\n    <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\r\n\r\n    <style>\r\n        :root{\r\n          --jlm-navy:#0A2B45;\r\n          --jlm-soft:#1C3C57;\r\n          --jlm-yellow:#FFD800;\r\n          --text-light:#d7e3f8;\r\n        }\r\n\r\n        body { font-family:'Poppins',sans-serif; 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}\r\n          .jlm-timeline-card { padding: 15px; }\r\n        }\r\n    <\/style>\r\n\r\n\r\n\r\n<section class=\"jlm-service-page jlm-tailwind-compat\">\r\n\r\n  <div class=\"jlm-service-inner\">\r\n\r\n    <!-- 1. BREADCRUMB -->\r\n    <!-- 2. TITLE SECTION -->\r\n    <div class=\"section-title\">\r\n      <div class=\"compass-wrapper\"><div class=\"compass-ring\"><\/div><div class=\"compass-dot\"><\/div><\/div>\r\n      <span>Client Charter Achievement<\/span>\r\n    <\/div>\r\n    <br>\r\n\r\n    <!-- 3. QUOTE SECTION -->\r\n    <div class=\"jlm-service-quote\">We strive to deliver efficient and effective services to shipping communities in order to enhance the safety of the Sea Communication System. We promise the following services.<\/div>\r\n\r\n    <!-- 4. TIMELINE SECTION -->\r\n    <div class=\"timeline-header\">\r\n        <h3><i class=\"fa-solid fa-list-check\" style=\"color: var(--jlm-yellow);\"><\/i>  Our Services<\/h3>\r\n    <\/div>\r\n\r\n    <div class=\"jlm-timeline-wrap\">\r\n\r\n      <!-- Item 1 -->\r\n      <div class=\"jlm-timeline-item\">\r\n        <div class=\"jlm-timeline-marker\"><img decoding=\"async\" class=\"jlm-service-icon\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/08\/kelayakan-icon-v4.png\" alt=\"Kelayakan\"><\/div>\r\n        <div class=\"jlm-timeline-card\">\r\n          <h4>QUALIFICATION<\/h4>\r\n          <p>\r\n            To verify the eligibility to sit for the examination within\r\n            <strong>1 week<\/strong> from the date the application is received.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Item 2 -->\r\n      <div class=\"jlm-timeline-item\">\r\n        <div class=\"jlm-timeline-marker\"><img decoding=\"async\" class=\"jlm-service-icon\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/08\/audit-icon2-v4.png\" alt=\"Pengurusan Audit\"><\/div>\r\n        <div class=\"jlm-timeline-card\">\r\n          <h4>AUDIT MANAGEMENT<\/h4>\r\n          <p>\r\n            Carry out the auditing process on the ship management company according to the Ship Management System used within a period of <strong> three (3) months <\/strong> from the date of the approved audit application until the last deficiency is fully closed.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Item 3 -->\r\n      <div class=\"jlm-timeline-item\">\r\n        <div class=\"jlm-timeline-marker\"><img decoding=\"async\" class=\"jlm-service-icon\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/08\/pengeluaran-sijil-kapal-icon-v4.png\" alt=\"Pengeluaran Sijil Kapal\"><\/div>\r\n        <div class=\"jlm-timeline-card\">\r\n          <h4>ISSUANCE OF SHIP CERTIFICATION<\/h4>\r\n          <p>\r\n            Process and issue the certificate within\r\n            <strong>7 working days<\/strong> after the complete application is received.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Item 4 -->\r\n      <div class=\"jlm-timeline-item\">\r\n        <div class=\"jlm-timeline-marker\"><img decoding=\"async\" class=\"jlm-service-icon\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/08\/rumah-api-icon3-v4.png\" alt=\"Rumah Api\"><\/div>\r\n        <div class=\"jlm-timeline-card\">\r\n          <h4>Lighthouse<\/h4>\r\n          <p>\r\n            Ensure the availability of the lighthouse at least <strong> 99%. <\/strong>\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Item 5 -->\r\n      <div class=\"jlm-timeline-item\">\r\n        <div class=\"jlm-timeline-marker\"><img decoding=\"async\" class=\"jlm-service-icon\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/08\/buoy-icon2-v4.png\" alt=\"Tandarah Suar\"><\/div>\r\n        <div class=\"jlm-timeline-card\">\r\n          <h4>Beacon<\/h4>\r\n          <p>\r\n            Ensure the availability of the beacon at least <strong> 98%. <\/strong>\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Item 6 -->\r\n      <div class=\"jlm-timeline-item\">\r\n        <div class=\"jlm-timeline-marker\"><img decoding=\"async\" class=\"jlm-service-icon\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/08\/pelampung-pandu-berlampu-v4.png\" alt=\"Pelampung Pandu Berlampu\"><\/div>\r\n        <div class=\"jlm-timeline-card\">\r\n          <h4>Lighted Pilot Buoys<\/h4>\r\n          <p>\r\n            Ensure the availability of lighted pilot buoys at least  <strong>97% <\/strong> \r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Item 7 -->\r\n      <div class=\"jlm-timeline-item\">\r\n        <div class=\"jlm-timeline-marker\"><img decoding=\"async\" class=\"jlm-service-icon\" src=\"https:\/\/develop.marine.gov.my\/wp-content\/uploads\/2026\/08\/pendaftaran-kapal-icon-v4.png\" alt=\"Pendaftaran Kapal\"><\/div>\r\n        <div class=\"jlm-timeline-card\">\r\n          <h4>Ship Registration<\/h4>\r\n          <p>\r\n            Process and issue the <strong>Ship Registration Certificate<\/strong>\r\n            within <strong>3 working days<\/strong> after the complete application is received.\r\n          <\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Piagam Pelanggan Jabatan Laut Piagam Pelanggan Kami sentiasa berusaha untuk memberi perkhidmatan yang cekap dan berkesan kepada semua masyarakat perkapalan bagi mempertingkatkan keselamatan Sistem Perhubungan Laut. Perkhidmatan Kami Kelayakan Menentukan kelayakan menduduki peperiksaan dalam masa 1 minggu dari tarikh permohonan diterima. Pengurusan Audit Melaksanakan proses pengauditan ke atas syarikat pengurus kapal mengikut Sistem Pengurusan Kapal [&hellip;]<\/p>\n","protected":false},"author":4713,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-402","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Client Charter - Jabatan Laut Malaysia<\/title>\r\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Piagam Pelanggan - Jabatan Laut Malaysia\" \/>\r\n<meta property=\"og:description\" content=\"Piagam Pelanggan Jabatan Laut Piagam Pelanggan Kami sentiasa berusaha untuk memberi perkhidmatan yang cekap dan berkesan kepada semua masyarakat perkapalan bagi mempertingkatkan keselamatan Sistem Perhubungan Laut. 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